Communications/Dispatch 423-942-2525
Sgt Jerry Hutchins
Jerry Hutchins has shown unwavering dedication to serving his community throughout his law enforcement career, which began in 1992 with the Marion County Sheriff’s Department (MCSD) as a corrections deputy. After a year in that role, he transitioned to the dispatch department, where he quickly made an impact. In 1996, Jerry’s skills and leadership were recognized when he was promoted to Supervisor of the dispatch center. After a three-year stint with the Tennessee Highway Patrol’s dispatch center in Chattanooga, Jerry returned to MCSD in 1999, once again taking on the role of supervisor at the Marion County Sheriff’s Department dispatch center. In addition to his supervisory duties, Jerry serves as the TAC (Terminal Agency Coordinator), which involves overseeing all information entered, sent, and received via the National Crime Information Center (NCIC) system. With his extensive experience and deep understanding of the field, Jerry has encountered a wide range of situations during his years of service, making him a valuable asset to the department and the community he serves.
Carolyn Keahey
Carolyn Keahey, affectionately known as “Wobbles,” has been a dedicated member of the Marion County dispatch team since the 2004 merger with 911. Her journey in dispatching began in 1979 with a training program in Kimball, where she was responsible for dispatching police and fire departments. In 1989, Carolyn returned to Kimball in a full-time capacity, continuing to serve those departments along with others. Over her extensive career, she has witnessed significant growth and changes in the field. Known as the “giver,” Carolyn has a genuine passion for helping others and plays a vital role in keeping her colleagues organized and supported. Her commitment to service and community shines through in all that she does.
Crystal Nugent
Crystal Nugent has been a valuable member of the Marion County team since 2004, and her dedication to the community is evident. Prior to the 911 center in Kimball merging with MCSD, she had already been working there since fall 2001. Since 2013, Crystal has served as the ALT-TAC, demonstrating her expertise and commitment to her role. Additionally, she has coordinated the Marion County Christmas for Kids program since 2018, showcasing her passion for helping others and making a positive impact within the community. Her efforts reflect a deep-rooted commitment to service and support for those around her.
Ginger Hubbard Helms
Ginger’s journey as a dispatcher is inspiring. With over two decades of experience, her commitment to the role is evident. Starting her career in Florida, she not only honed her skills in dispatching but also took on the responsibility of training others, showcasing her dedication to the profession. Working alongside her mother for a decade was a unique and rewarding experience for her and allowed them to share their passion for public service together. Since moving to Tennessee and joining MCSD in 2007, Ginger has continued to demonstrate her love for her work and her strong sense of community, referring to her colleagues as her “Blue Family”. This sense of camaraderie is essential in such a demanding field, reflecting her commitment to supporting not only her team but also the community they serve. Ginger’s story highlights the importance of connection, both within the family and the professional sphere, and her passion for dispatching undoubtedly make a positive impact on those around her.
Keena Johnson
Keena Johnson joined the Marion County Sheriff’s Department (MCSD) in the spring of 2011 as a dispatcher. Before her time at MCSD, she gained valuable experience working as a dispatcher for the Sequatchie County Sheriff’s Office for about a year and spent six years with the Whitwell Police Department. Keena values her role within the department and appreciates the schedule that allows her to serve her hometown community. Known for her straightforward approach, she is often referred to as the “no nonsense gal,” ensuring that everyone knows where they stand with her. Her dedication and candid communication style contribute to the effectiveness of the team and the overall safety of the community
Jenny Price
Jenny Price joined Marion County Dispatch in the summer of 2019, stepping into a completely new experience that aligned with her long-standing interest in the law enforcement and first responder field. Since her arrival, Jenny has proven to be a valuable addition to the team, showcasing her dedication and commitment to the role. She actively assists in training other dispatchers and plays a crucial role in keeping files updated and organized, ensuring efficient operations within the department. Coming from a family with deep roots in the Marion County community, Jenny was inspired to follow in their footsteps and contribute to the community she loves. Her passion for service and her willingness to support her colleagues exemplify her commitment to the mission of the Marion County Sheriff’s Department.
Jessica Anderson
Jessica Anderson started her career with the Marion County Sheriff’s Department as a corrections deputy in the fall of 2014. She achieved her goal of becoming a deputy in 2016 after successfully completing the Tennessee Law Enforcement Academy. In the spring of 2023, following the onset of an illness, Jessica made the transition to the MCSD dispatch department. While it presented a completely different perspective on law enforcement, she has found fulfillment and enjoyment in her new role. Jessica’s inspiration for a career in law enforcement stems from her grandfather, Judge Charles Ables, whose dedication to serving Marion County motivated her to follow in his footsteps. Her commitment to the community and her adaptability in the face of change exemplify her passion for public service.
Brittany Crawley
Brittany Crawley began her dispatching career in 2013 at Bledsoe County, where she served for six years. In 2018, she took on a role with Puckett EMS but soon realized her passion for law enforcement and returned to the field. In 2019, Brittany joined Sequatchie County 911, where she was promoted to ALT-TAC, further demonstrating her capability and dedication. That same year, she became part of the MCSD team, seeking an agency with greater opportunities and call volume. Brittany has a particular passion for the NCIC aspect of her job and also serves as a trainer within the department. Known for her bubbly personality, she brings a positive energy to the dispatch group and is deeply committed to helping others, exemplifying the spirit of teamwork and service in her role.
Kristy Allen
Kristy Allen joined the dispatch team at Marion County Sheriff’s Department (MCSD) in the fall of 2023, seeking a change from her previous jobs. With several connections within the department, she decided to give this opportunity a chance, and it has proven to be a successful decision. Since joining, Kristy has demonstrated the necessary skills to excel as a dispatcher and has quickly become a valued member of the team. Her adaptability and positive attitude contribute to the cohesive environment within the dispatch unit, enhancing the overall effectiveness of the department’s operations.
Amanda Woody
Amanda Woody began her journey with Marion County in 2017 as a corrections officer, where she developed a strong foundation in public safety. In May 2024, she transitioned to dispatch, seeking a change of pace and new opportunities for growth. Driven by a desire to support law enforcement and contribute to her community, Amanda chose this career path to enhance her service. Her experience in corrections brings valuable insight to her role in dispatch, allowing her to effectively assist and communicate with both officers and the community she serves.
Our incredible Marion County E911 Communications/Dispatch team are dedicated professionals that handle a wide array of responsibilities that are crucial to our community’s safety. From answering and dispatching first responders to 911 calls, to managing non-emergency and administrative inquiries, their work is vital. They expertly handle warrants, maintain accurate NCIC entries, and provide essential information to aid law enforcement in completing reports and investigations. They also collaborate closely with all the courts to ensure seamless operations. Multi-tasking is a must in this role, and while these integral team members often go unnoticed, their hard work and commitment are the backbone of our success.
*All biographies of Marion County dispatchers do NOT reflect all of their certifications and/or training. The dates are approximate. These biographies are a synopsis of their work history, training, certifications, and experiences.